Refund Policy

1. How billing works

Visitorly may collect fees through Whop checkout, Stripe Checkout, or offline with the operator — whichever methods are enabled on the site. Profile → Print Invoice is a snapshot for your records. Card charges appear on your Whop or Stripe / card statement; Visitorly never stores a full card number.

Active plans typically run monthly. Card subscriptions (Whop or Stripe) renew until you turn auto-renewal off on Profile (access stays until the current period ends). Offline plans use a 30-day window and a 7-day grace. When a plan ends, dashboards lock until you resubscribe or an admin re-activates. Tracking may still collect in the background.

2. Cancellations

• Card plans (Whop or Stripe): turn auto-renewal off on Profile. You keep access until the current period ends. Update or remove the card from Profile (Whop manage page or Stripe billing portal). Visitorly never stores a full card number.
• Offline plans: contact the operator or request a status change. Access typically continues until the end of the paid window unless otherwise stated in your approval note.
• The operator may cancel or suspend a subscription for policy violations, abuse, or non-payment. You can also delete your account in Profile, which removes your data as described in the Privacy Policy.

3. Refunds

Refunds depend on how you paid:

• Unused prepaid periods: Refund eligibility is decided case-by-case by the operator within fourteen (14) days of payment, unless a different written agreement applies.
• After substantial use: If you have actively used tracking, sync, or AI features for more than a trial/evaluation window agreed with the operator, fees are generally non-refundable.
• Service defects: If Visitorly is unavailable for a prolonged period solely due to operator-controlled outages, the operator may offer a courtesy credit or partial refund at their discretion. Public checks are on /status.
• Chargebacks: Contact support before initiating a chargeback so we can resolve the issue directly.

4. Plan changes

Upgrades and downgrades are processed by admin (and recorded in the admin audit log). Price differences for the remaining period may be invoiced or credited according to the operator’s commercial terms. Changing plan also changes how long first-party events are kept (90 / 180 / 365 days).

5. How to request a refund

Email the operator with your account email, plan name, payment reference, and reason, or use Talk to Us. The operator will respond within a reasonable time (typically a few business days).

6. Consumer rights

Nothing in this policy limits rights you may have under mandatory consumer protection laws in your country.